Return Policy

Please inspect your purchase immediately after it arrives. Clothing should be fitted for size as soon as possible, and hard goods should be thoroughly inspected. Its best to try and accomplish this within the first 3 days after receipt of goods.

Should you desire to return an item, PLEASE contact us within 14 days of package delivery (don't worry about transit time). A Voicemail or email is fine. Please include the name the order was made under, the order number, today's date and the issue or reason for return. At this point we'll work with you to resolve any questions. You may still contact us up to 30 days after receipt of your package, but after the 14 day limit, you will be responsible for all shipping (regardless), will be assessed a 25% restocking fee on returns, and any claims of damage will be referred to the manufacturer. Please contact us early, we are real easy people to deal with if you make the effort to communicate.

Please assume that you (the customer) are responsible for all shipping costs when exchanging or returning for size, color, style, feature, doesn't go with my..., didn't really need, etc. Please understand that a changed mind does not negate the cost of door to door service. We'll describe our preferred return-shipping method during your return claim. Should we decide to refund shipping costs, we will refund only the cost of our preferred return shipping method (or something that's darn close).

Absolutely no full refunds on overnight, next-day, express or similar premium services, nor will we pay to use a premium service a second time. If we must refund shipping or ship again (for any reason) on a premium service, we will only credit you the standard ground shipping cost. You must make up the difference.

In the case of damage claims, we'll repeat a portion of our shipping policy. Please inspect all packaging when it arrives. Freight can be subjected to rough handling during transit. Claims arising from damage during transit MUST be filed through the Freight Carrier. We can happily assist you through the process and help you get a replacement item (we may even cut you a little discount), but we are not responsible for damage arising from third parties.

Remember also, items from Villageoutfitters.com come directly from our physical storefront. Our regular employees (not to mention our customers) have already looked at that item before it ships out. We inspect our goods when we receive them and again before we send them. That said, we know we can make mistakes, or some damage is not obvious or otherwise obscured. Should this occur, we'll compromise a solution. If we're wrong, we'll fix it, but remember: You not liking it does not make it defective. All returned merchandise is subject to inspection.

For the special case of included batteries: batteries provided by the manufacturer are a courtesy, not an obligation. You purchase the device, the batteries are a gift. Return claims for dead batteries will not be honored.

We reserve the right to make exceptions to this return policy. If you have any questions or misgivings, feel free to contact us. We'll be happy to speak with you.